Last Updated: July 2, 2025

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At House of Grace, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.

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Returns

We accept returns on eligible items within 14 days of delivery.

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To qualify for a return:

• Items must be unworn, unused, and in original packaging.

• You must provide proof of purchase.

• Earrings and custom or final sale items are not eligible for return due to hygiene and customization policies.​

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To start a return, please email us at hello@shophouseofgrace.com with your order number and reason for return. 

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Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved:

• A full refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank.

 

Shipping charges are non-refundable.

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Exchanges

We do not offer automatic exchanges at this time. If you would like a different item, please initiate a return and place a new order.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We’ll make it right.

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Final Sale Items

The following items are non-returnable and non-refundable:

• Earrings (for hygiene reasons)

• Custom or personalized pieces

• Items marked Final Sale at checkout

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Shipping Returns

You are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we are not liable for returns lost in transit.

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Contact Us

Have questions? Reach out anytime:
📧 hello@shophouseofgrace.com